It appears that the new wavelength app requires a hosted site. Is that correct or am I missing something? I currently link a wordpress blog to this service…

Verizon punishes their customers

This has probably flown under the radar in the “tech world” because most people do not use the email provided by their ISP.  However, the average person may think using the ISP’s email is a good idea.

I follow the reasoning.  Gmail, iCloud, – they are all free, so they don’t care about me, and nobody will help if something goes wrong.  I send my ISP a lot of money every month, so surely I will get better customer service for my email account!

Well, Verizon recently decided to migrate all their email accounts to AOL accounts, but keep the email address.  This is pretty crappy, considering anybody can easily go to and sign up for the exact same account for free.  But that’s not really the bad part.  The bad part happens if you somehow didn’t get the notifications from Verizon that they were going to do this, or you didn’t understand exactly what was going on.  Here’s what the FAQ says:

I did not migrate my email address to AOL or extract my data. (Contacts, Calendar information). What can I do?

Customers no longer have the option to keep their email address or extract their data to another service provider. All email, calendar and address book content that was not migrated to AOL or a third party email provider before December 5, 2017 has been deleted from our systems.

That’s right.  Thanks for your money and for being a loyal customer.  We migrated your email to AOL and offer you zero customer service for it.  It required you to take steps you might not have understood.  Our notifications might have gone into your spam folder.  It doesn’t matter.  All your data has been deleted.  Please make sure that this month’s payment isn’t late by signing up for auto-pay!

If you are a tech person, you would probably consider somebody affected by this to be an idiot.  Well, I don’t agree with that.  Some people are older and don’t get this kind of thing.  Some people just don’t care much about computers – they just learn the minimum to get things done.

Let me say if you do consider yourself technically savvy, please evangelize anybody that might be affected by something similar.  Do NOT use the email provided by your ISP.  I’ve always given this advice to people for a simpler reason – if you move or switch ISP’s, you don’t have to switch email addresses.  But when you see how a company like Verizon treats its customers, you clearly don’t want to trust them with anything.